I'm feeling much more optimistic this afternoon. My faith is being restored, or at least part of it. I called the plumbing company this morning about the water softener bill and the owner was appalled that we'd been billed like that. He promised a revised bill for the originally agreed upon amount and even volunteered to come by personally to help trouble shoot the softener since his employees hadn't looked too hard trying to find the problem. Then we proceeded to have a very enjoyable conversation, with topics ranging from why he ran for city council to whether TV is good for us. Now THAT's why I tend to enjoy life in small town America.
No news yet about either the heat pump or Westar's "trimming" of Mom & Dad's trees.
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I believe Westar's Topeka customers are also incensed about the drastic tree trimmings. I think I learned of this through either the Cap Journal or one of the local TV stations. I think some people complained and Westar responded with less dractic trimmings plus other concessions - can't remember now. Anyway, Westar has acknowledged their fault (well, kind of...) so you might find them open to discussion.
We've been talking with them for weeks. They seem reasonable...and then do just what they please.
As I said in my original post, I understand the necessity of trimming for safety issues, but the second round of cuts they are planning go well beyond safety.
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